| Name: | Richard Cloud, IBM Financial Services Sector CRM |
| Bio |
Richard Cloud is a Business Development Executive in IBM’s Business and Technology Consulting organization. He is a recognized Contact Center and CRM thought leader within IBM, developing solutions and go to market strategies for the firm and evangelizing customer-centric transformation with clients. He leverages deep industry expertise in financial markets, banking and insurance, as well as retail and utilities, to consistently solve complex business and technology issues for customers.
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